Hotel Elite
is a future-state mobile app & prototype concept designed to empower hotel staff with real-time access to critical guest and operational information. The experience was envisioned to support both front-of-house and back-of-house employees, enabling faster decision-making, improved operational efficiency, and a more personalized guest experience.

The concept focuses on delivering the right information, at the right time, in a clear and actionable format—helping staff anticipate guest needs, prioritize tasks, and deliver elevated service across every stage of the guest journey.

Problem:
Hotel staff operate in fast-paced environments where timely access to information is critical. However, essential guest details, room status, and operational priorities are often fragmented across systems or difficult to access on the move. This creates inefficiencies, slows response times, and limits staff’s ability to proactively serve guests.

There was an opportunity to design a unified mobile experience that streamlined access to relevant information and empowered staff to act quickly and confidently.

Solution:
Front-of-House Experience
The app enables front-of-house employees to quickly identify guests, understand their status, and anticipate their needs before direct interaction.

Key capabilities include:
Immediate access to guest profiles, membership tiers, and stay status
Real-time updates on arrivals, delays, and check-in progress
Guest communication tools to coordinate service efficiently
Clear visual hierarchy to support rapid recognition and decision-making
This allows staff to deliver more personalized, proactive service and reduce friction during guest interactions.

Back-of-House Experience:
The app provides back-of-house employees with a clear overview of operational priorities, helping them quickly assess workload and focus on the most critical tasks.

Key capabilities include:
Real-time room status visibility (vacant, dirty, occupied, ready)
Task prioritization to guide workflow at the start of each shift
Operational dashboards to support efficient room turnover
Clear, glanceable interfaces designed for fast-paced environments
This improves coordination, reduces delays, and enhances overall operational efficiency.

Design Approach:
The concept was grounded in real-world hospitality use cases and research findings to ensure the experience aligned with staff workflows and operational needs. The design focused on:
Simplifying complex operational data into intuitive, mobile-first interfaces
Establishing strong visual hierarchy for rapid scanning and usability
Creating scalable UI patterns that could support a full operational ecosystem
Designing cohesive interactions aligned with modern mobile platform standards

Role: Art Director & UI Designer
Led art direction and UI design for the concept, translating research insights and operational use cases into a cohesive mobile experience. Created initial product concepts, interaction patterns, and high-fidelity key screens to demonstrate the vision and potential impact of the platform.
Responsibilities included:
Concept development and product vision
UI design and visual system creation
Interaction and screen flow design
Creation of high-fidelity prototype screens to communicate the product direction

Tools:
Sketch, Illustrator